You assume the withdrawal is taking longer because the casino is holding your money, but the pending status you see is often caused by an unfinished identity check. That check, along with a few account mismatches, is the most common reason players wait longer than expected.

Withdrawal stuck in pending longer than expected

The cashier shows your withdrawal as pending, and the balance has not moved to your bank or wallet yet. Here are the usual causes:

• Identity verification is incomplete or a document is still being reviewed.
• The payout method does not match the name on your account.
• A bonus is still active and its playthrough has not been met.
• The withdrawal was requested with a method that cannot receive funds in your name.
• A security review was triggered by a recent change to your account details.

Work through these steps:

1. Open the cashier and note the exact status of the withdrawal request.
2. Check that your identity documents have been submitted and accepted, not just uploaded.
3. Confirm that the payout method is registered in your own name and matches your account details.
4. If a bonus is active, finish the remaining playthrough before requesting the payout again.
5. Cancel the pending request only if you plan to change the payout method, then submit it again.
6. Make sure no other withdrawal is open, because a second request can delay the first.
7. Keep the confirmation of your request, such as a screenshot of the cashier status.
8. Wait for the stated review period to pass before you send a new message about the same request.

Contact support in one message if the status has not changed after the review period and your documents are already accepted.

Deposit left your bank but is not on the balance

Your bank shows the payment as completed, but the casino balance still shows the old amount. Likely causes include:

• The payment is still being confirmed by the payment provider.
• The deposit was sent to an old or incorrect payment detail saved on your device.
• The deposit was made with a method registered to another person.
• A bonus code was entered but does not apply to that deposit.
• The payment was flagged for a routine security check.

Use this sequence:

1. Refresh the cashier and the balance after a short wait, because some payments confirm after the first page load.
2. Check your bank statement for the exact amount and reference of the payment.
3. Confirm that the payment method is in your own name and matches your casino account.
4. If you used a promo code, confirm that the code applies to the deposit you made.
5. Avoid sending a second deposit to fix the first, because duplicate payments are harder to trace.
6. Keep the bank confirmation or receipt ready before you contact anyone.
7. Send one message to support with the payment reference and the amount from your bank statement.
8. Do not share your card number or banking password in that message.

Contact support once you have the bank confirmation and the payment still does not appear after the provider’s confirmation window.

Identity verification stuck or documents rejected

The account shows identity verification as pending or a document as rejected, and you cannot move forward. Players using f7casino.co often find that the cause is one of these:

• A photo is blurry, cropped, or shows glare on the text.
• The document has expired or the details do not match the account name.
• A selfie was taken with a filter, a hat, or in low light.
• Only one side of a two-sided document was uploaded.
• The file format or size is not accepted by the upload tool.

Follow these steps:

1. Take a new photo of the document in good light, with all four corners visible.
2. Upload both sides if the document has information on the back.
3. Use a selfie without filters, hats, or sunglasses, and keep your face fully in frame.
4. Make sure the name and date of birth on the document match your account exactly.
5. Check that the file is a common image format and not a screenshot of a screenshot.
6. Submit the new documents through the verification page instead of email, so they attach to your account.
7. Remove any old rejected files before you upload replacements, to avoid confusion.
8. Wait for the review to finish before you send more documents.

Contact support if the same document is rejected again after you have followed these steps and the reason is not clear.

Welcome bonus or free spins not credited

The welcome bonus or free spins do not appear after your first deposit, and the balance shows only your deposit. Common causes:

• The promo code was not entered, or was entered with a typo.
• The deposit was below the minimum needed for the offer.
• The bonus was already claimed on another account with the same details.
• The offer does not apply to the payment method you used.
• The bonus was credited but placed in a separate bonus balance you have not opened.

Check these points in order:

1. Open the bonus section and look for a separate bonus balance or an active offer.
2. Confirm that your first deposit met the minimum required for the welcome offer.
3. Check that the promo code you used matches the offer exactly, including capital letters.
4. Make sure you have not claimed a welcome offer before on the same account or device.
5. Review whether the payment method you used is excluded from the offer.
6. If the code was wrong, contact support before you play further with the deposit.
7. Keep a screenshot of the deposit and the code entry screen.
8. Do not create a second account to claim the offer again, because that can freeze both accounts.

Contact support with your deposit reference and the code you used if the bonus does not appear after you have checked these points.

Quick Reference

The table below lists the usual cause and the first check for each problem.

Each first check tells you where to look before you contact anyone. If the first check does not explain the problem, move to the next likely cause in the section above. Withdrawals and deposits often share the same root cause: an identity or name mismatch. Fixing verification early prevents most payment delays. Bonus problems usually come from a code or minimum deposit mismatch, which you can confirm from your deposit receipt. Support can act faster when you include the reference and a screenshot. Keep one message per issue instead of sending several.

Keep your account details, payment methods, and identity documents in your own name and up to date, and finish verification before your first withdrawal, because that single habit prevents most of these problems.