You tap the Spinbet casino login button and the screen freezes, or a message about a missing deposit appears. Most often this starts with an internet connection that dropped mid-session or a mistyped password, not with an account block.

Money left the bank but is not on the casino balance

The player sees the bank statement showing a debit, while the Spinbet casino balance stays unchanged.

• The bank sent the payment on a rail the casino cannot receive directly.
• The player used a card or wallet in someone else’s name.
• An extra security check is still running on the first deposits.
• The payment was sent to a wrong reference or a wrong account number.
• The bank marked the transfer as pending and has not released it.

1. Refresh the browser and log in again before you assume the money is lost.
2. Open the transaction history on the account and note the status of the deposit.
3. Compare the amount with the bank statement and keep a screenshot of both.
4. Make sure the payment was made from an account in your own name.
5. If the history shows a failed status, do not repeat the payment immediately.
6. Wait for the bank to clear any pending flag on its side.
7. Try a small test deposit later with a method that already worked before.
8. Check that your phone browser is on a stable connection when you pay.
9. Save the transaction ID from the bank app for the support team.
10. Write down the time of the payment and the amount in the local currency.
11. Contact support if the history still shows nothing after the bank has cleared the payment.

Reach out to support once the bank confirms the money left and the casino history shows no matching entry.

Identity checks are stuck or documents are rejected

The account page shows that verification is pending, or an uploaded document is marked as not accepted.

• The photo is blurry or the text is unreadable.
• Corners of the document are cut off in the image.
• The document has expired or the details do not match the account.
• A selfie was taken in low light or with a reflection.
• The file format or size is not supported by the upload form.

1. Take a new photo of the document on a flat surface with daylight.
2. Make sure all four corners and the full text are visible.
3. Use a document that is still valid and shows your current name.
4. Match the name spelling exactly to the one on the account.
5. Remove covers, glare and shadows from the picture.
6. For a selfie, hold the phone steady and face a light source.
7. Upload one document at a time and wait for the status to update.
8. Use the phone browser rather than a saved copy of the page.
9. Do not send documents by email unless the support team asks you to.
10. Keep a copy of each upload so you know what was submitted.
11. If a document is rejected, change the photo quality before uploading again.
12. Submit an alternative document only when the first one is clearly unreadable.

Contact support when a clear, valid document is rejected twice without an explanation.

Deposits or withdrawals declined because of limits

The payment form shows a decline message that points to a limit rather than to a lack of funds.

• The player is under the minimum or over the maximum for that method.
• The account has a lower deposit ceiling set by the player.
• Responsible gambling limits are active on the profile.
• The chosen withdrawal method cannot return more than was deposited with it.
• Verification is incomplete, so the cashier restricts the amount.

1. Open the cashier and note the allowed range shown for the chosen method.
2. Adjust the amount so it sits inside that range.
3. Check the profile settings for a deposit limit you set yourself earlier.
4. Lower the amount if a responsible gambling limit is active.
5. Use the same method for withdrawal that you used for the deposit where possible.
6. Finish any outstanding identity step before you retry the payment.
7. Retry with a smaller amount to confirm the method works.
8. Remove saved card or wallet details if the form keeps an old entry.
9. Switch to a method that appears fully for your account in the cashier.
10. Note the message word for word so support can see which rule fired.
11. Try again at a later time if the cashier shows a temporary restriction.
12. At actforsomalia.com/ the cashier displays the limits for each method before the player confirms.

Contact support when the declined amount clearly sits inside the displayed range.

A withdrawal is pending longer than expected

The withdrawal sits in a pending state while the balance has already been reduced.

• Identity verification is still open on the account.
• The withdrawal method differs from the deposit method.
• A bonus is active and its play conditions are not finished.
• The request was made during a busy period or over a weekend.
• Bank or wallet details were entered with a small mistake.

1. Check the withdrawal history for the exact status label.
2. Finish any open verification step on the profile.
3. Confirm that the payout method belongs to you and matches your name.
4. Review whether a bonus is still attached to the balance.
5. Complete any remaining play on that bonus before you wait further.
6. Make sure the account email and phone number are current.
7. Do not send a second withdrawal request for the same amount.
8. Check the bank or wallet app for a pending incoming transfer.
9. Keep the reference number shown in the withdrawal history.
10. Cancel and resubmit only if the status shows a clear error.
11. Allow the review to finish before you ask for a manual push.
12. Gather screenshots of the status page and the original deposit.

Contact support once the status has stayed pending well past the stated review window and verification is complete.

Use the same name, payment method and contact details from the first deposit onward; that single habit prevents most login, verification and cashier problems.