You tap the withdrawal button and the screen shows a pending status that will not move, or you send a deposit and the balance stays the same. The most common cause is a mismatch between your account details and the payment method, or a missing verification step.

Withdrawal pending for longer than expected

You see the withdrawal marked as pending in your account history, and the balance has not changed.

• Your identity verification is incomplete or documents are still under review.
• The withdrawal request was made with a payment method that was not used for a deposit.
• You have an active bonus with wagering requirements that are not yet met.
• Your account details, such as name or address, do not match the payment method.
• The payment provider is holding the transaction for a routine security check.

1. Open your account history and confirm the exact status of the withdrawal.
2. Check that your identity verification is complete and no document is pending.
3. Review any active bonus and confirm whether its wagering conditions are fulfilled.
4. Make sure the withdrawal method matches a method you used to deposit.
5. Compare the name and address on your account with those on your payment method.
6. If the status is still pending, cancel the request and submit it again.
7. For a bank transfer, allow the standard processing window shown in your account.
8. Keep a screenshot of the pending status and the reference number.
9. Do not submit a second withdrawal for the same amount while the first is pending.
10. If you used a card, confirm that the card is still valid and not expired.
11. Wait for the pending status to change to processing before taking further action.
12. Contact support with the reference number if the status has not changed after the stated period.

Contact support when the withdrawal has stayed pending beyond the stated processing window and all verification and bonus conditions are met.

Deposit left your bank but is not on your casino balance

Your bank shows the payment as completed, but the casino balance is unchanged.

• The payment is still being processed by the payment provider.
• The deposit was made to an account that is not fully verified.
• You used a payment method that is not supported for deposits.
• The transaction was flagged for a security review.
• You entered incorrect payment details, such as a wrong reference.

1. Refresh the balance and the transaction history in your account.
2. Check your bank statement to confirm the payment is marked as completed, not pending.
3. Confirm that the payment method you used is listed as available for deposits.
4. Make sure your identity verification is complete, as some deposits are held until then.
5. Look for any message in your account about the deposit being under review.
6. If the payment is still pending at your bank, wait for it to clear.
7. Do not send a second deposit for the same amount while the first is unresolved.
8. Take a screenshot of the bank transaction and the casino balance.
9. Note the reference number from the bank statement.
10. If the deposit is not credited after the stated window, contact support with the screenshot and reference.
11. Ask your bank whether the payment was sent with the correct details.
12. Contact support when the bank confirms the payment is complete but the balance is still unchanged after the stated window.

Contact support as soon as your bank shows the payment as completed and the balance has not updated after the stated processing window.

Identity verification stuck or documents rejected

Your account shows verification as pending, or a document you uploaded was rejected without a clear reason.

• The document image is blurry, cropped or has glare.
• The document is expired or the details do not match your account.
• You uploaded a document type that is not accepted for the requested check.
• The proof of address is older than the accepted period.
• You submitted a selfie that does not clearly show your face and the document.

1. Open the verification section and read the reason given for the rejection.
2. Take a new photo of the document in good light, with all corners visible.
3. Make sure the document is valid and not expired.
4. Check that the name, date of birth and address match your account exactly.
5. Upload the document in the format requested, such as a photo or a scan.
6. For proof of address, use a document that shows your name and address clearly.
7. If a selfie is requested, hold the document next to your face and keep both in focus.
8. Submit only one document per request to avoid confusion.
9. Wait for the review to complete before uploading the same document again.
10. If the rejection reason is unclear, note the document type and the reason shown.
11. Contact support with the document type and the rejection message if the same document is rejected twice.
12. Do not send documents by email unless support asks you to.

Contact support when a document is rejected twice for the same reason or the verification has stayed pending beyond the stated review period.

Deposit or withdrawal declined because of limits

You see a message that your deposit or withdrawal was declined because a limit has been reached, and the funds are returned or held.

• The amount is above the maximum allowed for your account level.
• You have reached a daily, weekly or monthly deposit limit.
• The withdrawal amount is below the minimum allowed for the method.
• A responsible gambling limit you set is still active.
• The payment method has its own transaction limits.

1. Read the exact message shown at the moment of the decline.
2. Compare the amount you entered with the limits shown in your account.
3. If you set a deposit limit yourself, check its remaining period in your account settings.
4. Try a smaller amount that fits within the remaining limit.
5. For a withdrawal, make sure the amount is above the minimum for that method.
6. If the limit is account-wide, wait until the limit period resets before trying again.
7. Use a different payment method only if it is available and suits your needs.
8. At casino-daysca.com/, players can review their account limits before sending a payment, which avoids a declined request.
9. Note the limit type and the amount that was declined.
10. If you believe the limit is wrong, do not keep retrying the same amount.
11. Contact support with the limit type and the exact message you received if the decline persists after you adjust the amount.
12. If you set a responsible gambling limit, remember it cannot be removed early.
13. Contact support when the declined amount fits within the limits shown in your account but the payment is still rejected.

Contact support when a payment that fits within your displayed limits is still declined and the message does not explain why.

Quick Reference

The table below maps each common problem to its usual cause and the first check to perform.

A pending withdrawal is most often held because identity verification is not complete. A deposit that left your bank but is not on your balance usually means the payment provider is still processing it. Document rejections are commonly caused by poor image quality or details that do not match your account. Limit declines happen when the amount is above a cap you set or a cap set for your account level. Free spins from a bonus appear only after the bonus is activated and its conditions are met.

The same reference number from your bank or account history speeds up every support request. Checking the status in your account before contacting support gives you the exact message to share.

The most practical prevention is to complete identity verification and review your account limits before making a deposit or withdrawal.